Get social with us
Millard Caravans Sydney provides peace of mind with the knowledge that this iconic brand provides a 2 Year Manufacturer’s Warranty. To further demonstrate our commitment to the integrity of our build, Millard provides a 5 Year Structural Warranty.
Millard provides the original purchaser of every Millard Caravan a 2 Year Warranty that the product’s workmanship and materials will be free from defects.
Millard’s 2 Year Manufacturer’s Warranty applies to caravans delivered from 1 January 2020. Caravans purchased prior to this date have a 12 month warranty.
Millard’s 5 Year Structural Warranty applies to caravans delivered from 1 January 2020.
The Warranty period commences on the date of delivery.
Warranty repairs and replacements will be undertaken by Millard or an Authorised Repairer. Warranty repairs and replacements will be free of charge unless an onsite repair is requested in which case a service fee will apply.
Approval from Millard Caravans Sydney must be given before the commencement of any Warranty repair work. Further, unless the owner has prior written consent from Millard, under this Warranty no reimbursements will be paid to the owner for repairs undertaken by an Unauthorised Repairer.
If you do have the misfortune of a Warranty issue, the first contact should be with the Selling Dealer. The Selling Dealer’s responsibility is to manage the Warranty process and ensure the Warranty issue is resolved unless it falls under Warranty coverage exclusions.
It is important to note that many appliances/components/fittings installed within the caravan are warranted by the supplier or manufacturer of those appliances/components/fittings and may need to be contacted directly for service or warranty assessment. Your Selling Dealer can advise if this is necessary.
Finally, as the owner of a Millard Caravan you are responsible to carry out regular service and maintenance, during and after the warranty period. The first service is carried out by the Selling Dealer or Authorised Repairer at 5,000km or 6 months and subsequent servicing every 10,000 km or 12 months, whichever comes first. This is a requirement of this Warranty.
Further details on the Terms and Conditions of the Warranty are outlined below.
Warranty – Terms and Conditions
Millard Caravans Sydney (Division of QFlow Australia Pty Ltd, ABN 32 077 951 976) of 3 Heald Road, Ingleburn 2565, Phone 02 9829 2055, warrants the original purchaser of the caravan described in the Warranty Registration against failure due to defective workmanship or materials for the Warranty Term.
The Warranty comprises of the Terms and Conditions set out in this document.
You are required to sign the Warranty Registration that will be provided by your Selling Dealer to acknowledge that you agree and fully understand the Terms and Conditions of the Warranty.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired and replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When buying a caravan, we appreciate that you may want the certainty of knowing that if your caravan is faulty, it will be covered for a specific time period. With the Millard Caravan Warranty, you obtain certainty for a period of coverage and that mechanical and electrical failure, due to defective workmanship or material, will be replaced or repaired.
The Warranty is not a contract of insurance, nor is your Dealer or Millard acting as an insurer. You must always contact your Selling Dealer in the first instance to make a claim or query.
The commencement date of this Warranty is on the date of delivery. The Warranty contract will end on the expiry of the Warranty Terms shown on the Warranty Registration document.
The manufacturer, your Dealer and any Authorised Repairer have no liability or responsibility for loss, damage, expense, or other liability you may incur as a result of delays relating to the repair of your caravan, which are caused by delays in obtaining parts and/or materials required.
Millard Caravans Sydney reserves the right to make changes and improvements without notice and without liability. For Warranty purposes, Millard Caravans Sydney has no obligation to install the same components originally supplied and where it is appropriate to do so, will install and supply current components of similar quality, grade, and composition.
Exclusions from Warranty (What Is Not Covered)
Ineligibility
5 Year Structural Warranty (What is Covered)
Millard Caravans Sydney warrants the original purchaser of every caravan that for a period of 5 years from the date of purchase, under normal use and specified service, the following structural cover:
| Item | Warranty Duration |
| Chassis Structure | 5 years |
| Chassis Corrosion | 12 months |
MFlow Policy
Millard’s MFlow range of caravans are designed and constructed with the AL-KO Rocker Roller Springs with a 2-inch raiser for additional ground clearance. The suspension system is ideally suited for sealed roads but does withstand shock loading events such as potholes, railway lines, and cattle grids. Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration, hence the need to limit the usage on unsealed roads. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.
When towing the Millard MFlow range, extra care and attention is required on uneven surfaces. Millard’s MFlow range is not designed for heavy loadings, rutted roads or 4WD tracks.
The following items are excluded under Millard’s Warranty for the MFlow range:
Toura Policy
Millard’s Toura range of caravans are designed and constructed with the Cruisemaster CRS2 semi-off-road suspension system, the perfect setup for transitioning between Australia’s highways and dirt roads. The Cruisemaster CRS2 suspension system optimises the towing experience between sealed roads, well maintained dirt roads and minor corrugations throughout your travel. The table from Cruisemaster (Cruisemaster CRS2 – Country Road Suspension) outlines its functionality:
Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration, hence the need to limit the usage on unsealed roads. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.
When towing the Millard Toura range, extra care and attention is required on uneven surfaces. Millard’s Toura range is not designed for heavy landings, or tight, undulating or extreme 4WD tracks.
The following items are excluded under Millard’s Warranty for the Toura range:
Breakaway Policy
Millard’s Breakaway range of caravans are designed and constructed with either the Iconic All-Terrain Cruisemaster XT Suspension System or the TuffRide TEKO Suspension. This enables you to easily take on the most challenging terrains with superior comfort and handling when exploring Australia. The Cruisemaster XT Suspension System optimises the towing experience between sealed roads, well maintained dirt roads and prolonged corrugations throughout your travel. The table from Cruisemaster (Cruisemaster XTFreestyle Suspension) outlines its functionality:
Further information on TuffRide Suspension can be obtained via Adventure | TuffRide New
Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration, hence the need to limit the usage on unsealed roads. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.
When towing the Millard Breakaway range, extra care and attention is required on uneven surfaces. Millard’s Breakaway range is not designed for heavy landings or extreme 4WD tracks.
The following items are excluded under Millard’s Warranty for the Breakaway range:
Supplied Appliances/Components/Fittings Policy
Some of the appliances/components/fittings in your Millard caravan are not manufactured or imported by Millard Caravans Sydney. These appliances/components/fittings are warranted by the individual manufacturer or importer.
Where this is the case, copies of the applicable warranties and owner’s manuals are in your owner’s folder. Please take the time to read this material to ensure that you are familiar with the appliance’s/component’s/fitting’s operation, services, and warranty terms. The appliances/components/fittings that may be separately warranted could include, but are not limited to:
These separately warranted appliances/components/fittings are not covered by Millard’s Warranty. Please note that the warranty period may vary for each appliance/component/fitting. If you are making a warranty claim and experience difficulty with the manufacturer or importer, your Selling Dealer and/or Millard will try to assist you in resolving this.
In accordance with Australian Consumer Law, Millard Caravans Sydney assumes no responsibility or liability for defects in workmanship or operation of these separately warranted appliances/components/fittings.
For more information, please refer to Appendix 1: Supplier Contracts Table and Products.
Owner’s Responsibility (Things You Must Do)
You are responsible for regular maintenance and service to help prevent conditions arising from neglect that are not covered by your Millard Warranty.
At time of delivery from your Millard Dealer, the Warranty Registration document will be completed with your details and issued to Millard Caravans Sydney. This enables us to identify your Millard Caravan for any required Warranty repairs.
If a problem arises, contact your Millard Selling Dealer, nearest Millard Dealer, or an Authorised Millard Repairer to make an appointment. If you are unable to locate a Dealer or an Authorised Repairer, contact Millard Caravans Sydney or refer to our website.
You must make the caravan available to the Dealer or Authorised Repairer for inspection and testing. If the inspection and testing find no defects in the caravan, you must pay the Dealer or Authorised Repairer the associated service fee.
You will also bear the costs of transporting the caravan to and from the Dealer or Authorised Repairer. You must deliver the caravan to the Dealer or Authorised Repairer during business hours or at the agreed times.
If you are in an area not covered by an Authorised Repairer, you must have approval from Millard Caravans Sydney before any work can be carried out by an Unauthorised Repairer. In this case, payment to the repairer could be required from the customer. If so, you can claim reimbursement from Millard Caravans Sydney by forwarding the Repairer’s invoice with your chassis number, policy number, receipt for payment and Millard’s approval number.
Finally, where an onsite repair is requested and such a service is available, a service call fee is applicable at the expense of the owner.
Please remember under this Warranty no reimbursements will be made for work done through Unauthorised Repairers without prior approval and written consent from Millard Caravans Sydney.
